Online Complaint Management System

Sophisticated software solution designed to streamline and enhance the process of handling customer complaints and resolving issues

An ATM Complaint Management System is a sophisticated software solution designed to streamline and enhance the process of handling customer complaints and resolving issues related to Automated Teller Machines (ATMs). This system effectively manages the end-to-end lifecycle of ATM complaints, ensuring prompt resolution and customer satisfaction.

With an ATM Complaint Management System, financial institutions and ATM service providers can efficiently capture, track, and prioritize customer complaints regarding ATM malfunctions, transaction errors, cash dispensing issues, card-related problems, and other operational concerns. The system acts as a centralized platform where customer complaints are logged, assigned to relevant personnel, and systematically addressed.

Key features of an ATM Complaint Management System may include:

1. Complaint Logging: The system allows customers to easily submit their complaints through multiple channels such as a web portal, mobile app, or hotline, ensuring seamless complaint capture.
2. Ticketing and Tracking: Each complaint is assigned a unique ticket number, enabling effective tracking and monitoring of complaint status throughout its lifecycle.
3. Workflow Management: The system streamlines the complaint resolution process by automatically routing complaints to appropriate personnel or departments based on predefined rules and escalation protocols.
4. Communication and Notifications: The system facilitates communication between customers, support teams, and technicians, ensuring prompt updates and notifications regarding complaint progress and resolution.
5. Reporting and Analytics: Comprehensive reporting capabilities provide valuable insights into the frequency and types of complaints, enabling data-driven decision-making and identifying areas for improvement.
6. Integration with ATM Monitoring Systems: Integration with ATM monitoring systems allows real-time monitoring of ATM performance, enabling proactive issue identification and quicker resolution.

By implementing an ATM Complaint Management System, financial institutions can enhance customer satisfaction, improve operational efficiency, and maintain the integrity of their ATM network. The system empowers organizations to deliver swift and effective complaint resolution, thereby fostering trust and loyalty among their customers.

Internet Banking

Ashvi Consultancy Service

Internet banking solution consists of two modules:

Client module giving your customers full control over their transactions and account information online and Administration module providing your staff with flexible and powerful account administration tools.

Finance e-Banking
software

is a comprehensive Internet-based solution that addresses the core banking, treasury, wealth management, consumer and corporate e-banking, mobile banking and web based cash management requirements of universal, retail, corporate, community and private banks worldwide.

Facility for International
banking

International banking marketplace has been experiencing drastic changes. However, never before have there been so many demands on banks to satisfy their customers, manage their internal risks, work cost effectively and protect their competitive position.