• 1. Account Information: Customers can inquire about their account balance, transaction history, credit card details, and other account-related information.
• 2. Account Services: Customers can request services such as blocking a lost or stolen card, requesting a new checkbook or debit card, updating contact details, or changing account settings.
• 3. Product Information: The chatbot provides information about various banking products and services, such as loans, savings accounts, investment options, and insurance policies.
• 4. Customer Support: The chatbot assists with general inquiries, frequently asked questions, and common banking issues. It may also offer escalation options to connect customers with a human agent if needed.
• 5. Alerts and Notifications: Customers can opt to receive important banking updates, transaction alerts, account statements, or promotional offers via the chatbot.
• 6. Secure Authentication: The chatbot ensures secure authentication and data privacy by implementing encryption and multi-factor authentication for sensitive transactions.

It's important to note that the specific features and functionalities of a WhatsApp chatbot for a bank may vary based on the bank's requirements, regulatory guidelines, and integration capabilities. The chatbot can enhance customer experience, provide 24/7 support, and automate routine banking tasks, leading to improved efficiency and convenience for both the bank and its customers.